Organisasi

Puan Sri Datin Sri Noraesyah Binti SaariPengarah Kanan (Keusahawanan & Perniagaan)

No	Clients Charter	1st Quarter (Jan-Mar)	2nd Quarter (Apr- June)	3rd Quarter (July-Sept)	4th Quarter (Oct-Dec)
1.	Distribute the Program Book and Training Courses Calendar to customers before 31 January each year	100%	100%	100%	100%
2.	Issued coureses offer letter within two (2) weeks prior to the course date	25%	50%	75%	100%
3.	Perform at least 90% of the planned courses each year	28.27%	46%	60%	100%
4.	Produce at least ten (10) issued publications a year	25%	50%	75%	100%
5.	Implement at least fifty (50) cooperative consultation services a year	25%	50%	75%	100%
6.	Ensure that the training facilities and training equipment are safe to use on the day before the course starts	82%	90%	90%	100%
7.	Ensure library services and facilities are at an average evaluation score of not less than 4 on a scale of 1 to 5	80.4%	90%	90%	100%
8.	Provide feedback on each complaint and inquiries during the period not less than one (1) working day	100%&	90%	90%	100%
9.	Ensure the overall course rating gets the average evaluation score that is not less than 4 on a scale of 1 to 5	82.5%	90%	90%	100%