| No | Clients Charter | 1st Quarter (Jan-Mar) | 2nd Quarter (Apr- June) | 3rd Quarter (July-Sept) | 4th Quarter (Oct-Dec) |
|
1. |
Distribute the Program Book and Training Courses Calendar to customers before 31 January each year |
100% | 100% | 100% |
100% |
|
2. |
Issued coureses offer letter within two (2) weeks prior to the course date |
25% | 50% | 75% | 100% |
|
3. |
Perform at least 90% of the planned courses each year |
28.27% | 46% | 60% | 100% |
|
4. |
Produce at least ten (10) issued publications a year |
25% | 50% | 75% | 100% |
|
5. |
Implement at least fifty (50) cooperative consultation services a year | 25% | 50% | 75% | 100% |
|
6. |
Ensure that the training facilities and training equipment are safe to use on the day before the course starts |
82% | 90% | 90% | 100% |
|
7. |
Ensure library services and facilities are at an average evaluation score of not less than 4 on a scale of 1 to 5 |
80.4% | 90% | 90% | 100% |
|
8. |
Provide feedback on each complaint and inquiries during the period not less than one (1) working day |
100%& | 90% | 90% | 100% |
|
9. |
Ensure the overall course rating gets the average evaluation score that is not less than 4 on a scale of 1 to 5 |
82.5% | 90% | 90% | 100% |
(in percentage %)